Kaiser Permanente Botches Its Kidney Transplant Center...

Short Article-Kaiser Permanente Botches Its Kidney Transplant Center Project 1. Classify and describe the problems Kaiser faced in setting up the transplant center. What was the role of information systems and information management in these problems? The information technology based problems that Kaiser faced in setting up the transplant center are use of paperwork, lost records, incomplete or incorrect date, lack of specific procedures for transferring data, no process for tracking or responding to patient complaints. The people problems were that the employees had little guidance and training related to their job requirements, and lacked prior experience with transplant program. Further, the employees that worked on processing†¦show more content†¦The organization factors were that the company had not assessed properly the manpower requirement for transferring outside kidney transplants to in-house facility. There was inadequate organization to handle the increased responsibilities. The organization structure required to support the project was missing. The involvement of the top executives was minimal and they did not put in place systems to make successful the transition. It appears that the information systems used in the kidney transplant process was not developed properly. There was lack of system analysis, system design, testing, and maintenance of the system. This led to the use of paper based records, no system in place for data transfer to electronic system, no process for responding to patient complaints or requests, and inaccurate records. There was a shortage of IT professions to support the databases that were required for the program. There was no arrangement made to transfer the waiting lists at other hospitals to Kaiser. †¢ Ada sedikit komunikasi dari manajemen kepada karyawan, †¢ karyawan tidak ditata dengan benar. †¢ Tidak ada kepemimpinan yang diberikan kepada proyek dan tidak ada alat yang menjadi ukuran untuk memotivasi karyawan. †¢ Masalah umumnya adalah bahwa karyawan tidak dilatih. †¢ Tidak memiliki pengalaman, †¢ dan tidakShow MoreRelatedKaiser Permanente Botches Its Kidney Transplant Center Project928 Words   |  4 PagesKaiser Permanente Botches Its Kidney Transplant Center Project Kaiser Permanente is one of the country’s foremost health maintenance organizations (HMOs), also referred to as integrated managed care organizations. HMOs provide health care that is fulfilled by hospitals, doctors, and other providers with which the HMO has a contract. While Kaiser is a non- profit organization, the company earned $ 34.4 billion in revenues in 2007. Kaiser has approximately 170,000 employees, over 13,000 doctors, and